About Reservation

  1. step.1

    Book your house/room online.

    Please register as a member on our online booking system first. Once you've registered an account, please login with your member ID and password to make a reservation.

  2. step.2

    You will receive a notification by e-mail from our system, confirming a tentative (unpaid) booking.

  3. step.3

    How to pay the room fee

    Please register your credit card information onto our system within the next three days. Once registered, the system will automatically withdraw the accommodation fee from your credit card.

  4. step.4

    We will send you a confirmation e-mail with a map to your accommodation after we have confirmed your payment. 

  5. step.5

    The reservation is done! We are looking forward to meeting you in Kyoto!

    If you need any assistance in planning your trip, making reservation at your desired restaurants or anything else, please feel free to ask us by sending us a short e-mail. We would love to help you.

How to check-in

Aoi Suites at NanzenjiCheck-ins can only be arranged between 14:00 to 16:00.
In order to ensure a smooth and safe check-in, we ask our guests to come to the reception desk of our Aoi Hotel Kyoto first. Once we made copies of your passports, staff will escort you to your booked townhouse. Please let us know your scheduled arrival time by e-mail or phone call until the day before check-in.
【Aoi Hotel Kyoto】Check-in time is from 14:00 to 22:00.
Please directly come to our hotel reception desk for check-in.

About our cancellation policy

In the case you decide to cancel your reservation, we will refund you based on our cancellation policy, which is as follows:
No cancellation fee for reservations cancelled more than 14 days before check in date,
30% if cancelled 8-14 days before check in date,
50% if cancelled 2-7 days before,
80% if cancelled 1 day before,
100% if cancelled on the check in day or in case of no show.
However, please keep in mind that we can only refund the money back to you in Japanese Yen and since we can not control any changes due to currency exchange rates, these differences will not be refunded. Please accept our deepest apologies in this matter.


《By car》

Please note that all of our hotels and most of our accommodations do not offer any private parking lots.
We sincerely apologize for the inconvenience, but please park your car at a nearby coin parking lot. Guests traveling by car have to bear for all resulting parking fees. Aoi does not offer any parking fee compensations and cannot guarantee you an available parking space. Please contact us in advance in case you want us to inform you about any parking lots close to your accommodation.

《Transportations for guests from Kyoto Station and Kansai International Airport (KIX)》

[From Kyoto Station]

After arriving at Kyoto station by Shinkansen or JR railway, you can find a taxi at the taxi stop located at the Hachijo-guchi exit.
Please show the map, which we sent to you with the confirmation email, to your taxi driver so that he can take you to your accommodation safely.
If you need any assistance in communicating with the taxi driver, you can ask him to call us at 075-354-7770 (+81-75-354-7770) and we will provide your driver with the address and instructions to your accommodation in Japanese.


[From Kansai International Airport (KIX)]

We recommend the following options:

1) MK Skygate Shuttle Bus 

The shuttle bus will bring you directly to your accomodation from Kansai International Airport.

Advanced reservation required (at least 3 days prior to use). Starting from JPY 4,300 per person, approx. 1-2 hours.

For more information: https://www.mktaxi-japan.com/skygate-shuttle

2) Limousine bus 

The limousine bus will take you from the airport to Kyoto Station only.

From Kyoto Station, please take a taxi to your accommodation (see above). Starting from JPY 2,600 per person (plus additional taxi fee), approx. 88mins bus drive and additional 15mins by taxi.

For more information: https://www.okkbus.co.jp/en/timetable/KY/#from

3) Taking the "JR Haruka Super Express" train 

JR Haruka is a limited-express train from Kansai International Airport to Kyoto Station. From Kyoto Station, please take a taxi to your accommodation (see above).

Tickets can either be purchased from a JR ticket office or from the vending machines near the entrance to the platform. Starting from JPY 3,230 per person (plus additional taxi fare), approx. 80mins train ride and additonal 15mins by taxi.

Website: https://www.westjr.co.jp/global/en/travel/shopping/access/train.html


For reservation or inquiry, call